Whether you have a question about our products, shipping, pricing or anything else, our wonderful team are ready to answer your questions

Purchase Errors

1. Items purchased in error: It is the buyers responsibility to return any items to us at their cost.
2. These items shall be calculated at less 20%, and a store voucher issued for the balance.

Change of Mind

1. We do not offer a refund/replacement for change of mind purchases.

Faulty Products

1. For any items that are either “Damaged in Transit” or “Dead on Arrival” you must contact us within 24 hours of items received.
2. While all care is taken in the packaging and postage of your purchase, we will attend to breakages and faulty fittings ASAP.
3. We reserve the right to charge you for any damage that may have occurred whilst the goods have been in your possession.
4. Faulty items must be returned to The Light House Noosa in order to be replaced.
5. Items must be returned within 14 days of being issued with returns code. After this time we cannot accept the product.
6. We will happily issue a full swap for a new replacement item if deemed faulty but do not offer a refund. For a refund it becomes a change of mind and will be treated as such.
7. We reserve the right to refuse the return and refund of any sale. 

How to return items:

1. Print and place the provided address label on your packaging.
2. Send via Australia Post.
3. Enclose a copy of your original invoice provided by The Light House Noosa along with your returns number.
4. Please email a copy of the postage receipt to hello@thelighthousenoosa.com.au
5. The Light House Noosa will contact you as soon as the item is returned and will process your refund if applicable.
6. Only items deemed faulty will constitute a replacement. 
7. It may take up to 10 business days to process your return after we receive your item.
8. If the returned item is tested, and found to be not faulty, a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
9. If a registered service is not used, and/or we do not receive the returned item, then we will assume no responsibility for the loss.
10. Where the goods are listed as "Sale no Return", then these items cannot be returned nor a credit or exchange issued at all.
11. If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.

Order Cancellations

1. If you wish to cancel your order, we ask that you advise us at least 24 hours after you place the order. You will receive a full refund less 10%. This is the administration fee that will be charged.
2. If more than 24 hours notice is advised by the customer, it is too late and no refund will be issued.

Product Warranties

1. Individual product warranties are noted within each product description, and apply from the date of purchase.
2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
3. Warranty on Globes is Nil, unless found to be DOA (Dead On Arrival).
4. All warranties are void, if NOT installed by a licensed electrician.
5. All events such as physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
6. Any items returned for warranty, must be accompanied by:
7. Original proof of purchase, and
8. A copy of the electrical certificate issued for the installation of these items by a licensed electrician.

If you need to return a product or have any further questions about our Returns + Refunds Policy, please contact The Light House Noosa Team.